Have them add this entry to their hosts file, it will manually tell their pc where PO is until the DNS can get updated.
66.135.38.24 preludeonline.com
C:\winnt\system32\drivers\etc (Win2k)
C:\windows\system32\drivers\etc (XP)
C:\windows (98 I think)
Search for a file named 'hosts' with no file type extension.
It should already contain:
Code:
# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost
rinse, repeat, wipe hands on pants.