Ok so here's whats going on... I bought an H23a3 for my 96 prelude and know i have to change out some stuff... I paid $699 for the motor and $200 in shipping. I would assume paying $900 for all of this I would get a decent running motor. Anyways i got my motor in last week and started moving it and as soon as i started to pick it up off the pallet with my engine lift the back coolant hose (that runs behind the intake) started leaking out milky oil with antifreeze. I call JDM Engine depot up the next day and told them about this issue. They proceeded to tell me that it was from the engine being moved around while pullin the transmission off and to install the engine into the car and make sure all the fluids are full. Ok so by this point I'm concerned and need to figure out if its just me or what the deal is. I got the engine up on the engine stand and proceeded to pull off the valve cover. Underneith the valve cover there was a milky substance. I pulled the oil drain plug and it came out a milky substance. I took off the exhaust manifold and in Cylinder number 2 it was just caked with sludge/oil and coolant. The other 3 cylinders looked just fine. I took pictures of everything and emailed them for an explaination and a new motor being sent to me. I didn't hear anything from them this morning so I called them and told them what I had found. They then again proceeded to tell me there was nothing wrong with the motor. That its probably from the engine being pressure washed and being moved around. They told me they would get with their boss and contact me with in an hour... Ok so 5 hours have gone by and no answer from them. I called them back and they proceeded to tell me there was nothing wrong with the engine. I said how they hell would coolant get into the oil if there was nothing wrong with the car. Apparently now they said that its from maybe the valves being open and the engine being moved around. If that were the case then all 4 cylinders should have covered. There is definately something wrong with the motor and i REFUSE to install this into my vehicle. They are saying they received the pictures but need a work order from an ASE certified technician saying whats wrong with the motor. They then said i needed to install the motor and they would cover it under the "start up" warranty. You have to understand that I am very frustrated with this and started to get irritated with them. According to their warranty it states that the engine needs to be installed by an ASE certified technician but does not say anything about the parts such as oil pump, timing belts, and oil flush being done by an ASE tech. The following is the copy of their warranty and pictures of my motor. I dunno what to do and i'm becoming very angry. I just want my car running and want a decent running engine! Let me know what options i have or your opinion. Otherwise if someone is ASE certified that would be willing to look at the motor for me and write me an RO just to get a new motor.
WARRANTY INFORMATION
Any non-performance engine purchased from JDM Engine Depot includes a 90-day warranty starting on the date shown on invoice. Any performance engines (i.e. turbocharged, supercharged, KL31, V-TEC, VVTi, VVL, MIVEC, ETC) include a 30-day start-up warranty also starting on the date shown on invoice. Engines must be installed between the warranty period. Non-performance transmissions are covered by a 30-day, unlimited mileage warranty. Performance transmission are covered by a 30-day start-up warranty against defective internals. The warranty covers only internal parts of the engine block and head(s) and does not include exterior engine/transmission and related parts such as clutches, flywheels, flex plates, distributors, coil packs ifnitors, alternators, a/c pumps, power steering pumps, oil/water pumps, solenoids, sensors, covers, oil pans, manifolds, fuel system, turbo/superchargers, and torque converters. ALL ROTARY ENGINES ARE NOT UNDER WARRANTY. In the event of a defective engine block or head, JDM Engine Depot will be responsible to replace or fix the defective part, at our discretion.
Disclaimer
JDM Engine Depot is not responsible for installation or improper use of any engine sold to a client; therefore the following parts and circumstances are not covered by our warranty:
•All external parts of an engine such as axles, power steering & a/c pumps, intake & exhaust manifolds, carburetors, alternators, distributors, starters, emission control devices, thermostats, belts, hoses, clutches, flywheels, pulleys, wiring, computers (ECU), transmissions, turbocharger units, fuel injectors, gaskets, seals, sensors, and any plastic trim pieces.
•All body parts, interior parts, wheels, and suspension are not under warranty. These parts are alsways sold "as is."
•The loss of engine, if the engine is redlined or competitively raced.
•Customer must perform oil system overhaul procedure. (flush oil system & change oil pump.) The loss of engine as a result of insufficient amount of oil in the engine.
•Customer must perform timing overhaul. (Timing belt/chain & tensioner). Any damage to the engine due to the improper installation.
•Any labor for installation or removal of any defective part of an engine.
•Swapping of cylinder head(s), crank, rods, pistons, cam(s), cam gears & removial of transmission casing voids warranty.
•Any damage to the engine due to improper installation.
•Loss caused by modification or forced induction (NOS, Turbo, Supercharger) for which the engine was not designed.
•Customer must perform cooling system overhaul. Loss caused by overheating of the engine, unless overheating is the direct result of the failure of an internal part of the engine.
•Any tune-ups and adjustments in belts, hoses, filters, emission control devices, sparkplugs, etc.
•Decrease in performance of any covered part due to normal wear and tear, unless actual breakdown occurs.
•If a Certified Mechanic does not install engine, the warranty is void.
JDM Engine Depot will not be held responsible if the engine purchased does not fit into the designated vehicle. Before purchasing the engine, the customer must verify that the engine will fit into said vehicle. We are also not responsible for the failure of emissions and smog tests.
Sales & Shipping Policy
•No refunds or exchanges
•No Deposit refunds. You have 7 days to pick up the item you left a deposit for.
•$45.00 service charge on returned checks
•All refused orders will be charged 25% of the invoice amount for restocking fee plus all freight charges to return the item to our warehouse
•JDM Engine Depot is not responsible for damages occurring during shipment of any engine, transmission or part
•JDM Engine Depot is also not responsible for any expenses involved in applications of our products. (Shipping, Labor, Downtime, Etc.)
General Engine Information
JDM Engine Depot provides its customers with used imported Japanese engines with low mileage. External parts of the engines such as belts, hoses, seals, gaskets, and plastic covers are sometimes damaged during shipping and can be replaced by the customer’s mechanic using parts from the designated vehicle. Cosmetic damage such as scratches on valve cover are normal on used engines and does not reflect upon performance of said engine. In addition, replaceable parts such as sensors, down pipes, and air intake boxes may be missing if they are broken or damaged. JDM Engine Depot is not responsible for these parts as the warranty only covers internal parts, which would prevent the engine from starting.
SMOG & Emissions
JDM Engine Depot will NOT be held responsible for the failure of emissions or smog tests. Please verify with your local authorities if the engine passes smog and emissions regulations in your state.
Defective Engine Claim Procedure
In the unlikely event of an engine Block or Head being defective, JDM Engine Depot will require a detailed written description along with pictures of the described defective part from a Certified Mechanic ONLY. A copy of the Mechanic's certification along with his/her contact information must be provided. JDM Engine Depot will contact the Certified Mechanic to ensure that the documents are legitimate. The Certified Mechanic may not be the individual who bought the engine from JDM Engine Depot. You may fax the required paperwork to 1-201-955-9557 ATTN: Will at Service and Sales or email to
info@jdmenginedepot.com, ATTN: Claims Department.
JDM Engine Depot reserves the right to change or modify this warranty at any time. Warranty information will always be displaced on the back of the invoices. There are circumstances in which another receipt is needed. JDM Engine Depot keeps records up to 9 months. A copy of a receipt will only be issued to the original customer for a $30 fee.
If you have any other questions or concerns, please feel free to contact us at 1-877-955-9556 or e-mail us at
info@jdmenginedepot.com.
the following pictures of what i sent them. let me know what you think.
BTW, don't ask them a question as they will answer with a ban.
Linear Mode
