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I don't have any other suggestions...
But, as far as the metal cable. The cable is held in by a small retainer clip. Unscrew the retainer clip, remove it, and then remove the metal cable. My memory is not clear, but there might be a second retainer clip that you have to take out.
I remember in my 4th gen I had to lie on my back with a spotlight and do it from there.
Before I performed this fix on my car, my problem was similar to yours. Except it would only happen with the AC button. I'd press the AC button and the light wouldn't turn on (the 'on' indicator light, the headlight/illumination light worked), and my AC would not turn on. Actually, one thing that I would do before I did the fix was just bang my hand on top of the dash! I know, very caveman-like troubleshooting, but it helped. Try it. If that works, you'll know it's the same problem.
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