Blue___Lude

One word:

Sue

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Setup

FS: My CAR and PARTS...in November/December

SK Honda 7

YEAH WHAT HE SAID

PS - blue prelude...why did you take of you CF hood...what happen?

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-KIRILL-

Still Single and employed but hate my job! Nothing has changed.

Prelude Racer

whenever its in reverse its f-ed up ?? so how would racing damage the reverse gear dunno much bout cars tho so just throwing in my input

ice1cube

ok how do i contact the vp or Prez of honda us?

snb3

It looks like you're gonna have to get more people involved.
from what i understand:
1. you took your car in for clutch issues
2.they lost your keys in the process
3.they did not adequetly keep you informed of status
4. they changed their stance on coverage
5.they based their judgement on subjective opinions (ierobable cause) on how you drive as cause of failure because there is no objective reason why it failed (no mech proof).

Im assuming you tried to get the dealer mgr & honda HQ involved. Do they know every dealer sells a/m pts like what they are accusing as to why the pt failed?Have you tried filing a claim w/your ins co? Some instances, they will cover mechanical failures. If not, that dealership will have what could be first of many 3rd party people coming in to inspect car. at least you will have an unbiased opinion on why it failed. you can at least file claim for the lost keys & alarm which the dealer is liable for. Ask the ins co's appraisers for his opinions & what resources he might have that you can use.
Im no lawyer but you have at least a bad faith lawsuit against them.
if all fails, neg pub always works. I was working at a LA dealer & some cheap&shrewd fvck contacted Mike Boguslawski (dude on ch. 2) for something totally bs. anyways, all dealers hate neg pub. our mgr said "just take care of it" meaning make it go away.

Ive worked at 2 very large dealerships & this is not a very large issue considering what can come about from this. Do they want to go thru neg pub & months of litigation rever $2k? They do this because they feel they can get away with this. If they felt you or your family had more clout , was well versed in legal matters, or was a more informed patron, they would not be so quik to deny your warranty. they obviously lied to you (at best, misinformed you) during that 1 wk where they did not work on the car to make sure they had enough backing to deny your warranty claim.
I would approach whomever has the rank there one last time for these questions & really read into his answers (or lack of). If his response is vague or if he goes off in a tangent or for any reasons they seem illogical or not satisfactory, you will know he himself has no valid reason why they will not cover damages.
At that point, dont scream lawsuit & threaten him of one. Just let him know that his answers were not satisfactory & make certain he understands your intentions of hiring council to at least get clear answers out of him & that he would be directly responsible to back up his dealers decisions in a court of law.

ice1cube

wow that last post help me most of all posts here so far thanks so much.......i would like to add a few points though

i tried calling the head service manager there and he completely denies any responsiblity......furthermore, he gives responsiblity to the people at honda care.....claiming that the all go for servicing is now out of their hands

the head service manager told me that he is ready to go with the parts and the repairs and all he needs is an all clear from honda care since the extended warranty is provided under honda care and not the dealership

what good would bringing legal action and negative publicity on the dealership do? honda care is located somewhere in WI i think, some other state and i really can't fly over there or meet anyone to talk to in person

the most the supervisor at honda care to whom i talked to on the phone would do was tell me that if i wanted to take legal action to go right ahead and be his guest

snb3

basically, they're playing their "save my ass game" If service mgr is awaiting honda-care to get ok, ask what his professional opinion is, although that has no weight on the matter. Ask him in a non-threatening way, just for your info's sake. call other dealer's service advisors, ask hypothetical q's on your situation w/o letting them know you are already in that situation & casually ask for their name before hanging up.
If honda-care challenges you to go ahead an sue, get his operator #, ask that you be transfered to another operator (better yet, a sprvsr). explain the scenario in a calm matter, see how they react. see if they are as confrontational, or are they trying to pacify you. they will probably use the "good cop,bad cop" routine (try to help you w/o solving anything, basically just make u feel better before hanging up) No one like lawsuits, period. everyone loses in a lawsuit. they just can lose more than you w/o killing themselves. Unfortuneatly, Honda does not have a very good reputation within the industry in terms of customer relations in this matter.
If HondaCare is that strong in their opinion to deny your claim, they must have an equally strong reason why they are. Ask again what his def of "indirect" is. I myself would not used that phrase with any confidence.
If u file claim & ins co agrees w/you & every ins co has a large legal dept for this matter. although they might be of little help after an accident, your ins co is bound to repair your car & they must repersent your best interests if they feel the cai did not cause the trans or clutch failure. they have access to recalls & tsb & etc. Whether it gets that far depends on how well you explain the situation to them.
BTW, My famliy's bought 3 cars from them & they were ok. I guess service is another issue. they might be owned by the same group as Toyota of Orange (where you wont get a lemon...)