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usually most of the company won't pay for shipping no matter it's their fault or not, unfortunately
did you have insurance on the shipping? that's what i always do and and advise the buyers if the items need to be shipped, cause in that case, you can cliam it from the insurace
if you're buying stuffs online, no matter what it is, buy w/ insurance, even if the seller doesn't advise you to, tell them you want insurance, you'll be grateful when things happen, that's my experience
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